Your Safe Spa Day

Re-opening safely with you in mind...

Y Spa The Waterfront Hotel (3)

We’ve listened…

Unfortunately, we have had to make the tough decision to delay opening Y Spa until the restrictions on the Thermal Spa facilities are lifted in full. We are really sorry to let you down and ask you if you can wait just a little bit longer? Without the thermal spa facilities, we are struggling to give people the packages that they want and expect, and we are concerned that with such limited numbers we just won’t be able to create the atmosphere that people know and love. Y Spa is a neat, intimate little haven of peace and warmth and with government restrictions on the facilities, we just cannot make it work, sensibly and safely. In short, we don’t want to give you any less than you deserve. We do hope that you understand and that you will continue to support us. We truly cannot wait to welcome you back to Y Spa with a full complement of facilities, for spa time that you will cherish.

SafeStay

Guidelines to a safe spa day

We know things will be different for a while but they can still be good.  So we have some guidelines in place to ensure you and our team stay safe.

  • Always observe physical distancing.
  • We will be unable to provide arrival drinks.
  • Residents will be asked to use their bedrooms to change.
  • Wyboston lakes Resort is now cashless, for your safety and convenience.
  • Your locker will contain your robe and towels and we ask that these are for your use only throughout your visit.
  • Our changing rooms and showers will be available however the government recommendation is that you shower at home where possible.
  • We will not be offering any treatment on the face or that involve the face.

 

Live Your Best Life
Sunrise Stay (2)

Cleaning and sanitising

We have spent a lot of time looking at new cleaning regimes, high traffic areas and main guest touchpoints.  Y Spa will be cleaned at regular intervals throughout the day to ensure guest safety.

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Treatment protocols

  • We have allowed extra time between treatments for cleaning of the room prior to the next guest's arrival.
  • No treatments may be conducted to the face area or near the face area.  Please note all head massage will be conducted whilst the guest is face down.
  • All treatments either to be face down or far enough away ensuring social distance, such as pedicure, reflexology.
  • All therapists during all treatments will wear a visor.
  • All treatments must be booked online in advance.

 

Mezze Platter

Spa Lunch

Our spa lunch has also changed in line with new recommendations and we think it's even better! Enjoy a wonderful Mezze Platter, soup and salad and a choice of dessert. Safely served to you at your table. Yummy!

Cashless

We've gone cashless

We have been working hard on a number of things to minimise contact and to make things safer and more efficient in the future.  Self-check-in kiosks will be available, a new online food ordering portal with online payment and a completely cash-free environment are just a few of the changes we have made...

Cashless Wyboston Lakes
Thermal Imaging

Thermal Imaging Technology

We have also installed a hi-tech thermal imaging system at the entrance to each venue, to detect remotely, if a temperature is higher than normal.  An extra way to prevent the spread of the virus and protect everyone without impacting on your experience.