Frequently Asked Questions


Y Spa is a unisex spa, with single-sex changing rooms. We are a very social spa so couples and friends can use the spa together without limitation on dates and times.

Yes, we are happy to offer guests who are not day spa or residential guests any of our treatments as a treatment only booking. These bookings do not include access to the heat facilities and pool. If you are attending for a day spa or residential package we usually allocate treatments within your thermal time unless otherwise agreed.

The inclusive treatments are generally non-transferable. However, we have many packages so you are usually able to find a package with your preferred option/s or create your own.

We love sharing people’s celebrations; however, we also like to protect the relaxing ambience of the spa. So, small is beautiful and bespoke and all that we cater for!

At the moment, yes, we have an all-female therapy team.

For day guests, a fluffy robe and a towel will be provided for you on arrival. Residential guests using the spa will find their robes in their hotel room. Slippers are no longer provided in the Spa in our effort to be conscious of our environment. We ask guests to bring their own flip flops or slippers.

Day and residential guest can go to their treatments in robes provided with either underwear or dry swimming costume underneath. For treatment only guests – guests can get changed in the treatment room.

Please note that general medical advice for mothers to be is to avoid the use of heat facilities. This includes the hydrotherapy pool, steam rooms and saunas which will be unavailable to you. We have wonderful relaxation areas, with waterbeds, the big sleep loungers, reading pods. We also have some pregnancy friendly spa treatments that you can book during your visit. 

Y Spa is proudly an adult only space, exclusively for over 18’s only.

No, however, we do have our fabulous Hydrotherapy pool outside which is heated to a toasty 38 degrees and is accessible in all weathers. Hydrotherapy Pool is a place to relax and let the bubbling waters still your body.  Relax on the bubble bed or massage tension away using the body jets and revel in the wonders of nature enjoying the outdoor Hydrotherapy Pool all year round.

We like to keep the spa as intimate as possible so we only allow groups of up to 6 people to book at any one time. For groups of 5 or 6 people, please call the spa team to book on 0333 7007 677.

Our reservations team are open Monday - Friday from 8:30am - 5:30pm.