Essential Information

For information regarding our Covid Safe Spa please click here.

All our overnight Spa packages include access to Y Spa, for any other overnight packages, use of Y Spa is pre-bookable in advance of your stay.

We are closing Y Spa between 29^th November 2021 and 5^th January 2022 to complete an exciting refurbishment project, within the public and dining areas in the Hotel and Y Spa. We hope this won’t cause too much inconvenience and thank you for your patience and understanding while we create something special.

Booking

Please note that now you can book every part of your time with us online. Spa days, stays and treatments can be booked on our new booking engine. We recommend that if your day doesn't have a treatment included, and you would like one, that you book in advance. 

Please note: The Y Spa is closed on Tuesdays and Wednesdays. Due to the intimate nature of the Y Spa we operate a strict no groups policy, and the maximum booking size is 6 people. We reserve the right to cancel any group bookings who do not observe this rule. Those wanting to book for a group of 5 or 6 people will need to call the spa on 0333 7007 667. 

Use of our Y Spa facilities, which include the Hydrotherapy Pool and Thermal Spa is not automatically included in your reservation unless you have purchased a spa package, if you wish to use the spa facilities please book in advance to avoid disappointment.

Medical Advice
Should you have or have had a medical condition please ensure that you checked with a medical professional that you are safe to both use the spa or undertake treatments before arrival. On booking please advise us if you have any allergies or concerns in order that we may recommend suitable therapy.

Pregnancy
Y Spa is delighted to welcome mothers to be and have designed a range of wonderful therapies to suit you therefore please ensure that you advise the reservations team that you are expecting and the gestation period that you will be at the time of your treatments so they can ensure that you are having the best experience.

Please note that general medical advice for mothers to be throughout pregnancy is to avoid use of the heat facilities, this means the Hydro-pool, steam and saunas will be unavailable to you. We have wonderful relaxation areas containing water beds and the big sleep loungers and maybe it's the best time to indulge in some sumptuous treatments during your visit. Please contact us should you have any questions prior to making your booking.

Arrival
On arrival at Y Spa reception you will be given your spa wrist band on which a Spa account can be opened by pre- authorising a debit or credit card. Our friendly team will then give you a schedule of your appointments and lunch in order that you are comfortable and your day should run smoothly. You will be shown to the luxury changing areas where a locker will be assigned to you for your use. These areas also have hairdryers and shower and hair care products and we can lend you hair straighteners should you desire. Should you wish to use the Thermal Spa Facilities, you will need to bring your own bathing costume.

Treatments
We recommend you wear underwear and robe to all face and body treatments and maybe dress before your manicures and pedicures to avoid smudging. We have a beautiful treatment lounge for you to relax in before or after your therapies and recommend you make your way upstairs 10 mins before your appointment, snuggle under a blanket or sway in the contemporary rocking chair and your Y Spa therapist will whisk you away.