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Following the recent government announcement and following the guidance set out in the Government Pathway, The Waterfront Hotel will re-open on 17th May followed by Y Spa on 20th May. Whilst the final government guidance has not been released it is widely understood that the pool, heat rooms, changing rooms, and relaxation spaces will all be open however still subject to a lower occupancy to ensure social distancing. We are operating the whole spa at a lower occupancy than normal to assist with this. Masks will be required inside when using the reception, shop, café, relaxation and changing rooms, but can be removed in the heat rooms, outdoor Hydrotherapy pool and deck and whilst eating or drinking seated at a table in the Café. The restrictions also state that all heat rooms should be booked and there should be time free for enhanced cleaning in between sessions. To make this as simple as possible we have created automatically booked steam and sauna sessions for 45 mins within each package. This session allows our guests to use the heat room area within this time, whilst still choosing which room to use and following the guidance regarding occupancy of the individual heat rooms. Although we have chosen not to strictly limit time in the outdoor pool we ask guests to adhere to the occupancy numbers which will be clearly displayed, this may mean you are no longer able to spend all day in the pool ☹ and may have to dip in and out throughout your visit. On arrival you will need your QR code and will need to make your way to the Kiosks to check-in, you can also use the handy wall kiosks to check your schedule or your bill too. No service to the poolside will be offered until restrictions are lifted on table service.
Medical Advice
Should you have or have had a medical condition please ensure that you checked with a medical professional that you are safe to both use the spa or undertake treatments before arrival. On booking please advise us if you have any allergies or concerns in order that we may recommend suitable therapy.
Pregnancy
Y Spa is delighted to welcome mothers to be and have designed a range of wonderful therapies to suit you therefore please ensure that you advise the reservations team that you are expecting and the gestation period that you will be at the time of your treatments so they can ensure that you are having the best experience.
Please note that general medical advice for mothers to be throughout pregnancy is to avoid use of the heat facilities, this means the Hydro-pool, steam and saunas will be unavailable to you. We have wonderful relaxation areas containing water beds and the big sleep loungers and maybe it's the best time to indulge in some sumptuous treatments during your visit. Please contact us should you have any questions prior to making your booking.
Arrival
On arrival at Y Spa reception you will be given your spa wrist band on which a Spa account can be opened by pre- authorising a debit or credit card to save you having to carry cash around the spa for drinks. Our friendly team will then give you a schedule of your appointments and lunch in order that you are comfortable and your day should run smoothly. You will be shown to the luxury changing areas where a locker, containing your fluffy robe and slippers, will be assigned to you for your use. These areas also have hairdryers and shower and hair care products and we can lend you hair straighteners should you desire. Should you wish to use the Thermal Spa Facilities, you will need to bring your own bathing costume, or maybe two as we know once is never enough in the thermal waters.
Treatments
We recommend you wear underwear and robe to all face and body treatments and maybe dress before your manicures and pedicures to avoid smudging. We have a beautiful treatment lounge for you to relax in before or after your therapies and recommend you make your way upstairs 10 mins before your appointment, snuggle under a blanket or sway in the contemporary rocking chair and your Y Spa therapist will whisk you away.
