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THE WATERFRONT HOTEL REFURB
We've recently opened again and can't wait for you to see The Waterfront Hotel's new look, along with The Gravel Pit Brasserie & Bar and the Y Spa Bistro...
Please click here for our frequently asked questions
SPA OPENING TIMES
Monday: 10.00 am - 5.00 pm
Tuesday and Wednesday: CLOSED
Thursday: 10.00 am - 8.30 pm
Friday, Saturday and Sunday: 10.00 am - 5.00 pm
Bank Holidays: Please email firstname.lastname@example.org for times.
Y Spa is open to over 18s only.
You can book your spa packages, including treatments, all online. If you've booked a spa package without treatments, you can simply log in here (top right-hand corner) and add treatments to your booking, if you wish.
High or low blood pressure, diabetes, pregnancy, heart condition or circulatory ailments, epilepsy, or taking any medications regularly. Sunburn, hypersensitive or heat-sensitive skin, undergoing active treatment for or diagnosed with cancer, verruca, or other skin infections/diseases.
ARRIVAL AT Y SPA
On arrival, you will need your QR code and will need to make your way to the Kiosks to check in, you can also use the handy wall kiosks to check your schedule or your bill too. You will be given your spa wristband on which a Spa account can be opened by pre-authorising a debit or credit card. These wrist bands open your assigned locker within the luxury changing areas and give you access to the spa. The changing areas have hairdryers, shower cubicles and hair care products for you to use. We can also lend you hair straighteners should you desire. Should you wish to use the Thermal Spa Facilities, you will need to bring your own swimsuit.
CLOTHING & PERSONAL BELONGINGS
We ask that swimming costumes be worn in the Thermal Spa experiences for the general comfort of everyone around.
We provide wonderful spacious lockers for all your personal effects, however, we cannot take responsibility for the loss of any belongings or jewellery, so we ask you to leave all your precious things at home for the day. Whilst enjoying your day of relaxation and in order to get the most from it, please be prepared not to use your mobile phone while in the Spa.
We recommend you wear underwear and a robe for all face and body treatments and dressing before your manicures and pedicures to avoid any nail smudging. We have a beautiful treatment lounge for you to relax in before or after your treatments and recommend you make your way upstairs 10 minutes before your appointment, snuggle under a blanket or sway in the contemporary rocking chair while waiting for your Y Spa therapist to whisk you away. Don't forget you can book your treatments online. If you've booked a package without treatments, you can simply log in here (top right-hand corner) and add treatments to your booking.
USING OUR SPA SAFELY
We want you to enjoy your time in the Thermal Spa and so we ask you to have a read-through of the safety guidelines prior to use:
We hope all our guests enjoy the most wonderful, relaxing and calm surroundings that Y Spa has to offer. To ensure that all guests have a tranquil time in the spa we request that guests are mindful of each other and demonstrate appropriate behaviour, such as maintaining reasonable noise levels and not being too intimate. Guests who misbehave or act inappropriately will be asked to leave the spa and in these circumstances, no refund will be given.
We no longer accept cash payments at Y Spa. You can still pay with your debit/credit cards and mobile phones. We hope that this makes things easier, safer and quicker for you.
For the comfort of all our guests, the hotel and Spa are smoke-free areas, there is also no vaping. A designated smoking shelter is available outside the hotel by the Oceania bedrooms.
FOR ALL SPA TERMS AND CONDITIONS
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