Essential Information & FAQs

Here you'll find all of the essential information you need about Y Spa, from booking your time with us to parking on-site, it's all here. We've even put together some videos to help you with the booking process.


How To Book: Day Spa

We have a range of day spa options available for you to enjoy, from full day to demi (half) day spa. Take a look at the video to know exactly how to book your time with us.


How To Book: Spa Treatments

The ultimate time for yourself, a relaxing treatment. Our how to book guide will show you the exact process you need to get your treatment added to your day, or if you just want to join us for a treatment.


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Monday: 10.00 am - 5.00 pm

Tuesday: Open on select dates from 10.00 am - 5.00 pm

Wednesday: 10.00 am - 5.00 pm

Thursday: 10.00 am - 8.30 pm

Friday, Saturday and Sunday: 10.00 am - 5.00 pm



Y Spa is open to over 18s only.



  • Use of our Y Spa facilities, which include the Hydrotherapy Pool and Thermal Spa is not automatically included in your reservation unless you have purchased a spa package. If you wish to use the spa facilities, please book in advance to avoid disappointment. All our overnight Spa packages include access to Y Spa, for any other overnight packages, use of Y Spa is pre-bookable in advance of your stay.
  • Due to the intimate nature of the Y Spa, we operate a strict no groups policy, and the maximum booking size is 6 people. We reserve the right to cancel any group bookings that do not observe this rule. Those wanting to book for a group of 5 or 6 people will need to call the spa on 0333 7007 667.
  • If your spa package includes food, please advise us of any dietary requirements in advance, thank you.

You can book your spa packages, including treatments, all online. If you've booked a spa package without treatments, you can simply log in here (top right-hand corner) and add treatments to your booking, if you wish. 

Book Treatments Online

Book Spa Day Packages Online

Book Spa Stay Packages Online


  • Should you have or have had a medical condition, please ensure that you checked with a medical professional that you are safe to both use the spa or undertake treatments before arrival. 
  • Let us help you enjoy Y Spa safely, as some areas may not be suitable for you to use and some areas may be more beneficial.
  • Please tell us if you suffer from any allergies, concerns or any of the following medical conditions:

High or low blood pressure, diabetes, pregnancy, heart condition or circulatory ailments, epilepsy, or taking any medications regularly. Sunburn, hypersensitive or heat-sensitive skin, undergoing active treatment for or diagnosed with cancer, verruca, or other skin infections/diseases.



  • Y Spa is delighted to welcome mothers to be and have designed a range of wonderful therapies to suit you therefore please ensure that you advise the reservations team that you are expecting and the gestation period that you will be at the time of your treatments so they can ensure that you are having the best experience.
  • Please note that general medical advice for mothers to be throughout pregnancy is to avoid the use of the heat facilities, this means the Hydro-pool, steam and saunas will be unavailable to you. We have wonderful relaxation areas containing water beds and the big sleep loungers and maybe it's the best time to indulge in some sumptuous treatments during your visit. Please contact us should you have any questions prior to making your booking.



On arrival, you will need your QR code and will need to make your way to the Kiosks to check in, you can also use the handy wall kiosks to check your schedule or your bill too. You will be given your spa wristband on which a Spa account can be opened by pre-authorising a debit or credit card. These wrist bands open your assigned locker within the luxury changing areas and give you access to the spa. The changing areas have hairdryers, shower cubicles and hair care products for you to use. We can also lend you hair straighteners should you desire. Should you wish to use the Thermal Spa Facilities, you will need to bring your own swimsuit.



We ask that swimming costumes be worn in the Thermal Spa experiences for the general comfort of everyone around.

We provide wonderful spacious lockers for all your personal effects, however, we cannot take responsibility for the loss of any belongings or jewellery, so we ask you to leave all your precious things at home for the day. Whilst enjoying your day of relaxation and in order to get the most from it, please be prepared not to use your mobile phone while in the Spa.



We recommend you wear underwear and a robe for all face and body treatments and dressing before your manicures and pedicures to avoid any nail smudging. We have a beautiful treatment lounge for you to relax in before or after your treatments and recommend you make your way upstairs 10 minutes before your appointment, snuggle under a blanket or sway in the contemporary rocking chair while waiting for your Y Spa therapist to whisk you away. Don't forget you can book your treatments online. If you've booked a package without treatments, you can simply log in here (top right-hand corner) and add treatments to your booking. 



We want you to enjoy your time in the Thermal Spa and so we ask you to have a read-through of the safety guidelines prior to use:

  • Please shower before entering.
  • Keeping yourself well hydrated will prevent dehydration.
  • Remember that the floor is wet so tread carefully when wandering around.
  • Please be careful when entering and leaving the Hydrotherapy Pool, handrails are there to assist you.
  • Our hydrotherapy jets are powerful, so when turning them on remember some parts of your body may be more fragile than others!



We hope all our guests enjoy the most wonderful, relaxing and calm surroundings that Y Spa has to offer. To ensure that all guests have a tranquil time in the spa we request that guests are mindful of each other and demonstrate appropriate behaviour, such as maintaining reasonable noise levels and not being too intimate. Guests who misbehave or act inappropriately will be asked to leave the spa and in these circumstances, no refund will be given.



We no longer accept cash payments at Y Spa. You can still pay with your debit/credit cards and mobile phones. We hope that this makes things easier, safer and quicker for you.



For the comfort of all our guests, the hotel and Spa are smoke-free areas, there is also no vaping.  A designated smoking shelter is available outside the hotel by the Oceania bedrooms.

Frequently Asked Questions

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Y Spa is a unisex spa, with single-sex changing rooms. We are a very social spa so couples and friends can use the spa together without limitation on dates and times.

Yes, we are happy to offer guests who are not day spa or residential guests any of our treatments as a treatment only booking. These bookings do not include access to the heat facilities and pool. If you are attending for a day spa or residential package we usually allocate treatments within your thermal time unless otherwise agreed.

The inclusive treatments are generally non-transferable. However, we have many packages so you are usually able to find a package with your preferred option/s or create your own.

We love sharing people’s celebrations; however, we also like to protect the relaxing ambience of the spa. So, small is beautiful and bespoke and all that we cater for!

For day guests, a fluffy robe and a towel will be provided for you on arrival. Residential guests using the spa will find their robes in their hotel room. Slippers are no longer provided in the Spa in our effort to be conscious of our environment. We ask guests to bring their own flip flops or slippers.

Day and residential guest can go to their treatments in robes provided with either underwear or dry swimming costume underneath. For treatment only guests – guests can get changed in the treatment room.

Please note that general medical advice for mothers to be is to avoid the use of heat facilities. This includes the hydrotherapy pool, steam rooms and saunas which will be unavailable to you. We have wonderful relaxation areas, with waterbeds, the big sleep loungers, reading pods. We also have some pregnancy friendly spa treatments that you can book during your visit. 

Y Spa is proudly an adult only space, exclusively for over 18’s only.

No, however, we do have our fabulous Hydrotherapy pool outside which is heated to a toasty 38 degrees and is accessible in all weathers. Hydrotherapy Pool is a place to relax and let the bubbling waters still your body. Relax on the bubble bed or massage tension away using the body jets and revel in the wonders of nature enjoying the outdoor Hydrotherapy Pool all year round.

We like to keep the spa as intimate as possible so we only allow groups of up to 6 people to book at any one time. For groups of 5 or 6 people, please call the spa team to book on 0333 7007 677.

Our reservations team are open Monday - Friday from 8:30am - 5:30pm.

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